I-Survey

i-Survey Management Platform

• The progressed survey results are made avaible to monitoring team via user-friendly i-Survey Management Platform

• Platform provides full view off all data coming from i-Survey device

• Votes history is being kept for trend monitoring and analysis

• All the information is provided over the internet, there is no need for the user to invest in information technology or have specialist skills to adopt the i-Survey Management Platform

• i-Survey Management Platform is web-based application, can be used by different department, region all around the world

Benefits of i-Survey

• Improving customer care through interaction with a voice to company, customer feels happy and important with sharing her/his experiences of received service

• Collect several information about your company and employees performance

• Eliminate the costs of data entry associated with transferring paper-based serveys to electronic format, while equally eliminating the scope for data entry errors during that process

• Flexiable questions managed remotely

• Advertisement possibilities between voting or set as screen saver

• Survey coordinator is able to monitor the results of the survey in near real-time

• All data is stored in database format and it is open to share with partner other application to use for performance, HR or customer satisfaction
  

Customer Feedback with RICON

• RiCON i-Survey features a single 9-inch, uni-purpose device that is both physically and electronically secured for use in the field for survey. The device come pre-configured with your credentials out of the box, it is selfdeployable without specialist IT support and are simple to operate

• Thanks to internal battery i-Survey device can operate 8 hours even when there is electricity power cut. Device can operate also when there is no communication. It still collects data and when connection is back sends all collected data to Management Platform.
  

How It Works

• i-Survey solution is an industrial device with survey application. Supported languages are English, French, German and Turkish. Screen shows one simple question with 3 rating: GOOD,AVERAGE,POOR. More rating levels and question are possible. New questions can be added and easily changed via i-Survey Management Platfom. A “Thank You” message appears after the rating and it can be managed too. The rating sends to back-end server via 3G/WiFi.

• Ricon i-Survey application and powerful back-end reporting system allows survey data to be viewed and analysed instantly.

Problem Overview

• 99 out of 100 customers ignore conventional surveys. This is why our revolutionary RICON i-Survey require just one touch to complete, driving up higher participation from your customers. What can be measured can be improved. Our survey Management Platform lets you continuously audit your business using customer feedback, overlaid with contextual information like customer profile data. Data can be also transferred to any other HR or performance monitoring application.

Manage Questions

• i-Survey questions can be easily added, changed scheduled, different questions can be assigned to specific groups, floors, buildings or regions of i-Survey devices. Device can be linked to an employee or to a department into any database. Ricon i-Survey questions and answers can be designed in the format of your choice using our intuitive user-friendly i-Survey Management Platform.